Who we are
About us
We are a family company with more than 50 years of experience in Venezuela. We have always distinguished ourselves for being the best option when planning a trip. With our north in the personalized attention and strategic alliances to offer the best service.
Our best letter of introduction is our clients and the trust they place in us. We have highly trained personnel and a solid operational infrastructure to provide a comprehensive service, from the beginning of an idea, to the last detail of the trip or event, since our mission revolves around the belief that traveling should be a pleasant experience for all our passengers.
Our history
Born in 1970 from the vision of Mr. José Alberti, Turaser has established itself as the leading tour operator in Venezuela with more than five decades of experience. A legacy that his sons, Alejandro and Eduardo Alberti, have honored with dedication, expanding the company and forging strategic alliances to offer a service of unparalleled excellence. Today, Turaser expands its horizons to new markets in the Dominican Republic and the United States, bringing with it its passion for travel and its unwavering commitment to customer satisfaction.
Why TURASER?
To satisfy the needs of our clients through services, with the highest quality standards and excellent attention from our specialized personnel. This thanks to the prestige that characterizes us as a leading company in the tourism sector.
To be the main and most important tourism company in the national and international market, recognized for its wide variety of services, customer orientation and support to its allies.
- Honesty: Our behavior is attached to the rules and commitments acquired. We act with the truth, in a serious and honest way, which denotes sincerity and correspondence between what we do, what we think and what we say. The result is that in our internal and external relationships, there is an atmosphere of trust.
- Responsibility: Our business activity actively contributes to social, economic and environmental improvement, with the objective of improving our competitive and valuable situation through the promotion of natural destinations, conservation for the enjoyment of the environment and tourist sites.
- Commitment: One of the fundamental pillars of the company is the emotional and intellectual bond present in each employee, which contributes positively to the constant training of each one and through individual contributions, achieve efficiency, productivity and teamwork, leading to the success of the organization.
- Excellence: We constantly strive to improve internal processes and promote innovation in order to have more to offer our customers. We want to be recognized for creating new products and services.
- Service: Our attitude is a reflection of our service vocation. We are oriented to detect and satisfy the needs and priorities of our clients. Our actions are based on what is best for the customer at all times.
- Respect: Our behavior is based on polite and dignified treatment that recognizes the equality and diversity of customers and coworkers.
Our locations
We have a network of our own offices and commercial partners nationwide. We also have a physical presence in the Dominican Republic and the United States. In addition, we provide service 365 days a year through our website, social networks and WhatsApp.
Location of our offices in Venezuela:
- Los Naranjos
- Santa Fe
- El Rosal
- San Cristobal
- Dairy
- Barquisimeto
- San Antonio de los Altos
United States: Miami
Dominican Republic: Santo Domingo