Frequently Asked Questions frequently asked questions

The maximum size and weight of carry-on baggage varies by airline. In general, it ranges from 5 to 10 kg, but we recommend checking with your specific airline for precise information.

It depends on the airline and the fare you have purchased.

Cancellation charges:

● Some airlines allow cancellation without charge within a specified period (usually 24 hours).
●Others charge a cancellation penalty, which increases as the flight date approaches.

2. Modification conditions:

● Booking modifications may also incur charges, depending on the airline and the new fare available.
● Seat availability may also affect modification options.

Recommendation: Check with your consultant or review your fare conditions for specific cancellation or modification charges.

Taking out travel medical assistance is an essential measure to protect yourself against unforeseen events. against unforeseen events during your trip.

By arriving early for check-in, you can opt for better seats on the plane, save crowds, and keep in mind that airlines usually close check-in between 1 and 2 hours before the flight departure time.

A minimum validity of 6 months is required to leave the country, according to the regulations of the Administrative Service of Identification, Migration and Foreigners SAIME (Servicio Administrativo de Identificación, Migración y Extranjería SAIME).

For security reasons, the following items are not allowed in carry-on baggage:

● Firearms and weapons in general
● Pointed or sharp-edged weapons or objects
● Blunt instruments
● Explosive or flammable substances / chemical or toxic substances
● Liquids greater than 100 ml

Yes, Turaser can issue airline tickets from anywhere in the world, including domestic flights in Europe.

No, Turaser complies with the aeronautical legislations and restrictions of each country.

We do not handle fraudulent tickets

The duration of an airline reservation varies from 2 to 24 hours, depending on the airline. In some cases, the time limit may be as short as 2 hours. It is important to note that a reservation does not guarantee the fare, only the issuance of the ticket.

The recommended time in advance to arrive at the airport depends on the type of flight:

● Domestic flights: Between 2 to 3 hours prior to flight departure.
● International flights: Between 4 to 5 hours prior to flight departure.

No, minors may travel within the country with a parent without special permission.