Frequently Asked Questions frequently asked questions
What are the dimensions and maximum weight of the carry-on baggage allowed on my flight?
The maximum size and weight of carry-on baggage varies by airline. In general, it ranges from 5 to 10 kg, but we recommend checking with your specific airline for precise information.
Are there any charges for canceling or modifying my reservation?
It depends on the airline and the fare you have purchased.
Cancellation charges:
● Some airlines allow cancellation without charge within a specified period (usually 24 hours).
●Others charge a cancellation penalty, which increases as the flight date approaches.
2. Modification conditions:
● Booking modifications may also incur charges, depending on the airline and the new fare available.
● Seat availability may also affect modification options.
Recommendation: Check with your consultant or review your fare conditions for specific cancellation or modification charges.
Why is it important to purchase a travel medical assistance card?
Taking out travel medical assistance is an essential measure to protect yourself against unforeseen events. against unforeseen events during your trip.
Why is it important to be at the airport hours before your flight?
By arriving early for check-in, you can opt for better seats on the plane, save crowds, and keep in mind that airlines usually close check-in between 1 and 2 hours before the flight departure time.
How long must a Venezuelan passport be valid to leave the country?
A minimum validity of 6 months is required to leave the country, according to the regulations of the Administrative Service of Identification, Migration and Foreigners SAIME (Servicio Administrativo de Identificación, Migración y Extranjería SAIME).
What items should I not carry in my carry-on baggage?
For security reasons, the following items are not allowed in carry-on baggage:
● Firearms and weapons in general
● Pointed or sharp-edged weapons or objects
● Blunt instruments
● Explosive or flammable substances / chemical or toxic substances
● Liquids greater than 100 ml
Can Turaser sell a ticket for an internal flight in Europe?
Yes, Turaser can issue airline tickets from anywhere in the world, including domestic flights in Europe.
Do you make tickets for immigration purposes?
No, Turaser complies with the aeronautical legislations and restrictions of each country.
We do not handle fraudulent tickets
How long does an airline reservation last?
The duration of an airline reservation varies from 2 to 24 hours, depending on the airline. In some cases, the time limit may be as short as 2 hours. It is important to note that a reservation does not guarantee the fare, only the issuance of the ticket.
How far in advance should I arrive at the airport?
The recommended time in advance to arrive at the airport depends on the type of flight:
● Domestic flights: Between 2 to 3 hours prior to flight departure.
● International flights: Between 4 to 5 hours prior to flight departure.
On a domestic flight, if a minor is traveling without a parent, must he/she obtain a travel permit?
No, minors may travel within the country with a parent without special permission.