Terms and conditions
TITLE I
GENERAL PROVISIONS
CLAUSE 1. PURPOSE
The establishment and regulation of the Terms and Conditions for the use of the Website www.turaser.com, which must be read carefully by the User. In this sense, once the Platform has been used, it will be considered that they have been understood, accepted and approved by the User. If you have questions regarding any of the Terms and Conditions, you can send an email to reservas@turaser.com before using the Website for them to be solved. Consequently, in order to use our Service, you must have previously accepted our Terms and Conditions.
CLAUSE 2°. MODIFICATIONS OF THE TERMS AND CONDITIONS
The Operating Agent may modify these Terms and Conditions in order to adapt them to the commercial and business practices that may be required. It is therefore important that each time you use the Web Site you ensure that you accurately understand all applicable Terms and Conditions at the time you make each reservation.
For the purposes of these Terms and Conditions:
1.Website: the website www.turaser.com.
Agent Operator: TURASER USA CORP, offers a reservation system and purchases of tourism products and services through the Web Site.
User: the person who books and purchases the tourism products and services offered by the Website.
Service Provider: natural or legal person that directly provides the tourist product and/or service booked and purchased by the User through the Website.
5.Reservation: purchase request made by the User on the Website for any of the products and/or tourist services offered by the Website.
Confirmation of the Purchase: with the payment of the totality of the reserved products and/or tourist services, according to the Terms and Conditions established herein.
1. Access to the Platform is currently available free of charge for personal and non-commercial use. The Operating Agent may suspend, withdraw, discontinue all or part of the Platform without prior notice.
3. Any violation of this type shall be reported to the competent authorities, disclosing to them the identity of the alleged violator in order to cooperate with the corresponding legal investigation.
The Operating Agent may modify these Terms and Conditions in order to adapt them to the commercial and business practices that may be required. It is therefore important that each time you use the Web Site you ensure that you accurately understand all applicable Terms and Conditions at the time you make each reservation.
CLAUSE 5°. LEGAL CAPACITY AND USER'S OBLIGATIONS
Indispensable requirements to use the Web Site:
1. In the case of a natural person, he/she must be of legal age and civilly competent.
2. In the case of a legal entity, its legal representative or whoever is legally empowered to contract must act.
3. The User is obliged to the personal use of the Website.
4. The User is obliged to provide true, accurate and updated information.
5. The User is obliged to have all the documentation in order for the trip, must have a valid passport, as well as visas, vaccinations, PCR tests and other requirements, which may be necessary according to the itinerary or destination chosen.
6. The User is responsible for his/her luggage and other personal effects during the trip, therefore it is recommended that the User takes out an insurance policy to cover the aforementioned risk. The Operating Agent is not responsible for theft and/or robbery and/or loss of luggage and other personal effects of the User. In case of loss or damage of luggage, the user must contact the airline's customer service offices to make the corresponding claim.
7. The User is obliged to comply with the restrictions established by the airlines regarding baggage, such as maximum weight and number of pieces per passenger, limitations or impediments of access by maximum quota, which will be informed by the Operating Agent, as long as they are previously published by the airline.
TITLE II
OF THE RESERVE
CLAUSE 6. CONSULTATION OF THE TOURIST SERVICE
The User must carefully consult all the details of the products and/or tourist services to be booked, including the conditions applicable to payment, cancellation and reimbursement, before making the reservation.
CLAUSE 7. AIR TICKETS
All airline ticket reservations made through the Web Site shall be subject to the prior issuance by the airlines of such tickets, as well as to the other terms and conditions applied to the issuance of tickets by the airline or airlines in question. Consequently, the Operating Agent cannot guarantee the issuance of air tickets until they are confirmed by the airlines. The User accepts the restrictions and rules of the published fares, arranged by the corresponding airlines, therefore, the User must verify in the purchase conditions if the ticket he/she is acquiring is refundable, in case he/she cancels his/her trip after having made the purchase.
All airline ticket reservations made through the Web Site are the responsibility of the User regarding the information provided, such as names, surnames, dates of birth, number of identity documents, dates of travel, as well as any other information required for the issuance of tickets, understanding that errors may result in penalty charges for necessary changes.
3. The Operating Agent is not responsible for the accuracy of the personal data provided by the User, the latter is the one who guarantees and responds for the truthfulness, accuracy, validity and authenticity of the personal data entered. The User's data must coincide exactly with the travel documentation.
4. The airlines may modify prices, as well as certain conditions of the flights, such as schedules, dates or itineraries, and may also delay and/or reschedule and/or cancel them. The Operating Agent has no responsibility or intervention in relation to the modifications that the flights may undergo. Should any of these variations occur before 24 hours of flight departure, upon instructions from the airline, the Operating Agent shall inform the available alternatives and shall only proceed to confirm the modifications with its express prior confirmation or acceptance. Any claim, demand or complaint regarding the chosen service must be addressed to the Airline, since they are the ones who provide the transportation service. Within 24 hours of flight departure, the Operating Agent may only make changes to scheduled flights.
5. For the reservation and purchase of airline tickets for infants traveling without an adult of legal age, they must communicate directly with the Operating Agent's advisors through the e-mail reservas@turaser.com.
6. Reservations and electronic payment purchases of airline tickets must be made at least 72 hours before the departure time of the trip. Exceptionally, reservations and purchases may be made up to 12 hours prior to the flight departure time by contacting one of the Operating Agent's advisors directly at reservas@turaser.com.
The User must carefully consult all the details of the products and/or tourist services to be booked, including the conditions applicable to payment, cancellation and reimbursement, before making the reservation.
CLAUSE 8. PACKAGES
1. The User will be able to view and book on the Website all available package options combining flights, accommodation, car rental and/or transfers, cruises, etc.
2. Each service selected by the User to assemble his/her package is governed by its own conditions of change and/or cancellation established by each Provider and that the modification and/or cancellation of a service does not affect, in any way, the other contracted services which will be governed by their own conditions and which must be modified and/or cancelled individually whenever the conditions of the Provider allow it.
3. The User shall also have the possibility on the Website to purchase a package previously defined, designed and assembled by the Service Provider that includes several products.
4. All package reservations made through the Web Site shall be subject to the prior issuance of tickets by the airlines and vouchers, corresponding to the other services that make up the package, by the rest of the Suppliers, as well as the other Terms and Conditions applied by them. Once the Operating Agent's reservations team has verified and approved the payments made, the platform of our Web Site will automatically and immediately send the reservation confirmation and all relevant travel documents to the e-mail address provided by the user when making the reservation. If you do not receive it within 24 hours after the payment has been made, you must contact directly with the advisors of the Operating Agent through the e-mail reservas@turaser.com.
5. The User accepts the restrictions and rules of the published rates and prices, so you should verify in the conditions of purchase, if the services you are purchasing are refundable or not.
6. All package reservations made through the Web Site, is the responsibility of the User regarding the information provided, such as names, surnames, dates of birth, number of identity documents, travel dates, as well as any other information required for the issuance of tickets and vouchers, understanding that errors may cause expenses in penalties for necessary changes.
7. The Operating Agent is not responsible for the accuracy of the personal data provided by the User, the latter is the one who guarantees and responds for the truthfulness, accuracy, validity and authenticity of the personal data entered. The User's data must coincide exactly with the travel documentation.
8. The Package Service Providers may modify prices, as well as certain conditions, such as schedules, dates or itineraries and may also delay and/or reschedule and/or cancel them. The Operating Agent has no responsibility or intervention in relation to such modifications. Should any of these variations occur before 24 hours from the beginning of the enjoyment of the package purchased, by instructions of the suppliers of any of the services, the Operating Agent shall inform the available alternatives and shall only proceed to confirm the modifications, with its express prior confirmation or acceptance. Any claim, demand or complaint regarding the provision of the chosen service must be addressed directly to the Service Provider in question, since they are the ones who provide the corresponding service.
9. The Web Site is not enabled to make reservations or purchase packages for infants traveling without an adult of legal age, in this case please contact directly with the advisors of the Operating Agent by email reservas@turaser.com.
CLAUSE 9. ACCOMMODATIONS
Any reservation of accommodations on the Website is subject to all the clauses contained in the General Provisions, as well as any other clauses applicable to it, such as, for example, those relating to the responsibilities of the User and the Service Providers, without prejudice to any liability of the Operating Agent.
2. Accommodation is offered separately or as part of a package and is subject to the Suppliers Terms and Conditions, which may include restrictions and taxes concerning cancellations and/or changes.
3. Prices shown on the Web Site do not include fees, nor charges for optional extras, such as minibar items or telephone calls.
4. If the User does not show up on the first night of the reservation, but will check in for the following nights he/she has reserved, he/she must confirm the reservation changes to the Operating Agent at least 24 hours prior to his/her original check-in in order to mediate with the supplier or operator providing the service. The Operating Agent is not responsible for cancellation of service.
5. If the User does not cancel or modify his/her reservation before the period contemplated in the hotel's cancellation policy, which usually ranges between 24 and 72 hours before the date of arrival, he/she will be obliged to pay the charges that appear in the Terms and Conditions that govern the hotel's reservation. It should be noted that in high seasons (Carnival, Easter and December for example) even if the cancellation is made 45 days prior to arrival, the penalty is 100%.
6. Any claim, demand or complaint regarding the provision of the chosen service must be addressed directly to the Service Provider, since it is the Service Provider that provides the corresponding service.
CLAUSE 10. RENTAL OF VEHICLES
Any vehicle rental reservation on the Website is subject to all the clauses contained in the General Provisions, as well as any other clauses applicable to it, such as, for example, those relating to the responsibilities of the User and the Service Providers, without prejudice to any liability of the Operating Agent.
2. Car rental services are offered separately or as part of a package. These services are subject to the Terms and Conditions of the car rental companies, so the User should carefully review the cases in which refunds operate; vehicle insurance policies; changes and/or additional costs for services added to the car rental.
3. The driver must comply with the age requirements depending on the regulations of the country in question.
4. The driver must present the corresponding valid driver's license or permit in accordance with the country's regulations and the supplier's Terms and Conditions.
5. The User may not take the rented vehicle out of the territory of the country where it was rented, when so established by its legal regulations and/or the Terms and Conditions of the Service Provider.
6. Any claim, demand or complaint regarding the provision of the chosen service must be addressed directly to the Service Provider, since it is the Service Provider that provides the corresponding service.
CLAUSE 11. TRAVEL INSURANCE
Travel insurance bookings on the Web Site are subject to all Clauses contained in the General Provisions, as well as any other clauses that may apply, such as, for example, the responsibilities of the User and the Service Providers, excluding any liability of the Operating Agent.
2. The cost of travel insurance is not included in the prices of the other products or services offered on the Web Site, so the User must contract it independently.
3. The user will be presented with a range of coverage options, from which he/she will choose the one he/she prefers.
4. The prices and risks covered by the travel insurance, shown on the Web Site may be subject to changes by the insurance companies, for which the Operating Agent is not responsible.
5. In case of contracting the policy, the insurer will send the policy to the User, who, in case of any claim, must contact the insurance company directly, in accordance with the Terms and Conditions of the policy, which must be previously read and accepted by the User.
CLAUSE 12. CRUISES
Any cruise booking on the Web Site is subject to all the Clauses contained in the General Provisions, as well as any other clauses that may apply to it, such as those relating to the responsibilities of the User and the Service Providers, without prejudice to any liability of the Operating Agent.
2. The User will be able to view and book on the Website all the options available in terms of types of cabins, meals and other services offered.
3. Prices shown on the Web Site do not include fares, nor charges for optional supplements, such as minibar items, etc.
4. All cruise reservations made through the Web Site shall be subject to the prior issuance of the tickets by the airlines, if applicable, and of the vouchers corresponding to the other services included in the cruise, by the other Suppliers, as well as to the other Terms and Conditions applied by them. Consequently, the User must wait for the confirmations, previously described, to make the payment of the totality of the cruise.
5. The User accepts the restrictions and rules of the published rates and prices, as well as the cancellation policy of each shipping company, so you should verify in the conditions of purchase, if the services you are purchasing are refundable or not.
6. The Cruise Service Providers may modify prices, as well as certain conditions, such as schedules, dates or itineraries and may also delay and/or reschedule and/or cancel them. The Operating Agent has no responsibility or intervention in relation to such modifications. Should any of these variations occur within 24 hours of the beginning of the cruise purchased, by instructions of the suppliers, the Operating Agent will inform the available alternatives and will only proceed to confirm the modifications, with its express prior confirmation or acceptance. Any claim, demand or complaint for the provision of the chosen service must be addressed directly to the Service Providers.
7. The Web Site is not enabled to make reservations or purchase cruises for infants or children traveling without an adult of legal age for these cases must communicate directly with the advisors of the Operating Agent by email reservas@turaser.com.
8. Any claim, demand or complaint regarding the provision of the chosen service must be addressed directly to the Service Provider, since it is the Service Provider that provides the corresponding service.
CLAUSE 13. PRICES
1. The prices published on the Website include airport taxes, as well as any other applicable departure taxes unless otherwise expressly stated.
2. Prices do not include visa fees to any country, passport, transfers, airfare where not specified, extras of any kind in hotels, excess baggage, tips in general, services or expenses of any kind that are not included in the itineraries, or any personal expenses.
All prices indicated on the Web Site are subject to change as a result of currency and exchange market fluctuations, as well as the availability of the different products or services. Consequently, the User agrees to pay any difference arising from the variation of the prices of the contracted services up to the moment of starting the provision of the same.
CLAUSE 14. CONDITIONS AND RESTRICTIONS FOR ELECTRONIC PAYMENT
1. All fees indicated on the Web Site are for payment only through online payment.
2. The Web Site accepts credit cards of the following franchises as a form of payment: Visa, Master Card and American Express. In order to guarantee your reservation and rate, you must pay online immediately.
3. The credit card provided by the User will be verified directly by an online payment system; in case of finding any inconsistency in it, the reservation may be cancelled.
4. The owner of the credit card must be the one making the purchase and must be present at the time of travel.
5. The hours for electronic payment are Monday through Friday from 06:00 to 23:00 (- 4 GTM) Miami/ New York time; and Saturday and Sunday from 08:00 to 20:00.
6. The information provided by the User must be the same as the information that is on file with the traveler's financial institution (mailing address, telephone, identity card, first and last names).
7. For transactions made through electronic payment on the Website a differential Internet administrative fee will be applied which will be calculated taking into account the airline and route selected. Said administrative fee and the handling fees charged on the Web Site are not refundable in any case.
In order to proceed to make reservations of travel packages and purchases of airline tickets through the Web Site, the User must enter all the data requested and have a credit card of which he/she is the holder to make the corresponding payments. It is important to highlight that sometimes there is no refund option depending on the policy of the service provider. The credit card used for the payment of airline tickets must belong to one of the passengers. Once the User enters the credit card information, he/she authorizes the Operating Agent to charge the credit card in the name of the operating agent or any of its affiliates.
For certain Travel Services, such as a Package, it is possible that the fee may be charged by more than one party, as will be shown in the summary of your form of payment. However, the total amount charged will not exceed the total price of all Travel Services. It should be noted that the currency of payment will be USD and that the Operating Agent will always receive payment regardless of the user's location.
3. In the event that the user makes a purchase with a debit or credit card of a currency other than USD, there will be a surcharge for the international transaction by the third party payment processing company.
Within twenty-four (24) hours following the payment of the reservation by the User, the Operating Agent will send a direct and immediate message to the confirmation e-mail, which will depend on the verification and confirmation of the totality of the payment by the bank issuing the debit or credit card.
TITLE III
REFUNDS
CLAUSE 20. HIGH AND LOW SEASON
All reservations made for travel during periods referred to as high season, which includes but is not limited to Carnival, Easter, Christmas, New Year, long weekends and other holidays and special dates, are non-refundable and non-transferable. Other restrictions may apply depending on the service provider. The User accepts the restrictions and rules of the published fares set forth by the corresponding airlines.
All reservations made for travel during periods referred to as regular season are non-transferable. Other restrictions may apply depending on the service provider.
CLAUSE 21. PROCESSING OF REIMBURSEMENT
1. The ticket refund process is carried out by the airline and the estimated refund time depends on the airline, as long as the airline ticket is refundable.
In case of refund, the rules and penalties established by each airline will be applied based on the type of fare and its restrictions.
2. In case of requesting reimbursement in relation to the direct provision of the paid service, the Operating Agent, at the request of the User, may collaborate so that the User obtains exclusively from the Service Provider the reimbursement of the amounts paid for the services not provided or provided in an insufficient manner. In such cases, the User may not claim any compensation, except for the aforementioned reimbursement.
TITLE IV
OF THE LIABILITY
CLAUSE 22. LIMITED LIABILITY
1. The Operating Agent has a limited liability in accordance with applicable law, which operates by the sharing of risk between the parties.
2. In case of events, such as: accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits, health issues and any other case of force majeure that cause deficiencies in reservations, confirmations and/or fulfillment of any of the tourist services contracted through the Website, the Operating Agent and/or the Service Providers are excluded from any legal liability, being able to make changes in the itinerary, travel dates, hotels of similar or higher category, transportation and any others that may be necessary.
3. Likewise, if the events indicated above, which are of an enunciative and non-exhaustive nature, occur during the trip, the Operating Agent and/or the Service Providers only undertake to provide the services and make the refunds in question on a case-by-case basis.
4. The destinations, both domestic and international, chosen and purchased on the Website by the User, are the sole responsibility of the User. Consequently, the Operating Agent does not represent or warrant that travel to such destinations is advisable or risk-free, and shall not be liable for any damages or losses that may arise as a result of travel to such destinations.
CLAUSE 23. RESPONSIBILITY FOR THE CONTENT OF THE WEBSITE
1. The Operating Agent is responsible for the operation, maintenance and updating of the Web Site, however, it does not guarantee its infallibility nor its operability at all times, due to different causes, among which we can mention, among others, technical failures or interruptions of the electric service.
2. The information, software, products and services published on the Website have been provided by the different service providers, and therefore may contain inaccuracies or errors in the description of the content, in the rates and/or prices, etc., and the Operating Agent declines all responsibility for them.
3. The Operating Agent expressly reserves the right to correct any incorrect price on the Website. In such a case, if available, it will offer the User the opportunity to maintain his/her reservation at the correct price or cancel the reservation, without penalty, provided that he/she complies with all the above regulations.
4. The photographs and illustrations presented on the Web Site, are only for a view of the services offered, their purpose is to visually show the product in question, under no circumstances should they be considered as a statement other than this purpose.
5. This Web Site may contain hyperlinks to other web sites operated by third parties. Such hyperlinks are provided for your reference only and the Operating Agent does not control and is not responsible for their content, privacy or other practices. The inclusion of such hyperlinks on the Web Site by the Operating Agent does not imply any endorsement of the referenced material or any association with its operators. Users are urged to ensure that the link or software they download is free of viruses, defects or other destructive elements.
6. Carriers, hotels and other suppliers providing travel and other services on this Web Site are independent contractors and are not employees of Operating Agent, and Operating Agent shall not be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, nor for any personal injury, death, property damage or other damages or expenses resulting therefrom.
CLAUSE 24. COPYRIGHT
The registrations of all www.turaser.com domains belong to the Operating Agent. If any section of the Platform is copied or used in violation of these Terms and Conditions, its use will cease immediately, and any copies made must be destroyed. It is expressly agreed not to generate automatic printouts of pages or content of the Website. Any infringement of this type will be reported to the competent authorities, disclosing the identity of the alleged infringer in order to cooperate with the corresponding legal investigation.
TITLE V
OF THE CLAIMS
CLAUSE 25. RESOLUTION
1. In case of any claim related to the Web Site or any service reserved or purchased, you must send an email to reservas@turaser.com containing the claim request, with the identification data of the person making the claim, the description of the facts that give rise to it, and attach the documents that you consider support.
2. The claim request will be channeled, studied and answered in accordance with the law, these Terms and Conditions and the response times of the service provider. The resolution of the claim will be carried out individually and not collectively. Likewise, it requires that it be expressly approved by the applicant through the same e-mail.
3. The grievance should be resolved through alternative means of dispute resolution: mediation, conciliation and arbitration.
CLAUSE 26. APPLICABLE LAW
These Terms and Conditions are governed by federal arbitration laws and the laws of the State of Florida.
TITLE VI
OF ACCEPTANCE
CLAUSE 27. DECLARATION OF ACCEPTANCE
The User expressly agrees to have read, understood, understood, agreed and therefore approved all the Terms and Conditions for the use of the Website.
TITLE VII
OF VALIDITY
CLAUSE 28. TERM
These Terms and Conditions are modified and published on the Web Site: www.turaser.com on June 01, 2024 and are effective as of the date of their publication.
TERMS AND CONDITIONS IN CASE OF HURRICANES AND OTHER NATURAL DISASTERS
DATA OF THE DATA CONTROLLER
Company name: TURASER USA CORP
Address: 8725 NW 18th Terrace, Suite 303, Miami, Florida, United States of America 33172
Phone: +1 (786) 315-4300
Email: reservas@turaser.com
Website: www.turaser.com
